We thank you for selecting our brand by purchasing a XTOUR Caravan.
As a company our ultimate objective is to give you a quality product. Our staff collectively have many years of experience in the RV industry. We use quality products and materials in order to provide you with a caravan designed to suit your needs.
To ensure continuous satisfaction for our customers, we pride ourselves with our aftersales services, standing by our products with a warranty program.
How to validate your warranty?
In order to validate the warranty of your new caravan, you need to fill in fully the ‘Warranty Registration Form’ issued to you by your dealer or fill out the Warranty registration form below. The completed form should be returned to the dealer, who will send it XTOUR Caravans on your behalf.
We will endeavor to respond to all warranty enquiries within 48 hours In some cases where the assistance of outside sources are required, the approval process may take time. Such delays will be related to customers immediately.
On pick up of your caravan ensure that you are satisfied and should
there be any issues please report to your dealer immediately.
XTOUR Caravans warranty is divided into 4 separate sub divisions.
Structural Warranty 36 Months
Chassis Warranty 60 Months
Materials and Part Warranty 12 Months
Appliances Warranty INDIVIDUAL
The Structural is a direct warranty given by XTOUR Caravans. The option of repair or replacement of any defective items under this warranty will be at the discretion of XTOUR Caravans.
The chassis, materials, parts & appliance warranties are honored by our suppliers. The suppliers will liaise with warranty claims according to their terms and conditions. When claiming supplier warranty for any defective item, the supplier may request the relevant part/s to be returned for inspection and decide if the part/s need to be replaced. As per their warranty conditions they have the right to determine if the defective part/s need to be repaired or replaced.
OUR TERMS
36 Month Structural Warranty and Other
The warranty applies to any defect relating to manufacture of your caravan. (i.e. that which XTOUR will be responsible for and that warranty will not relate to any other materials and products used; which are covered by supplier warranty)
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The structural warranty for XTOUR Caravans will commence on the date of delivery of the caravan; terminating 36 months after commencement.
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A claim under this warranty will only be considered if XTOUR Caravans is notified of the claim during the warranty period.This warranty is applicable to the original purchaser only and is not transferable.
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All the services or repairs of your caravan should be done through an authorised service centre/repairer nominated by XTOUR Caravans.
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No reimbursements will be made for work done by unauthorised establishments.
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There must be prior consent from XTOUR Caravans if there is the need for a repair being carried out by an unauthorised repairer.
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XTOUR Caravans are designed for recreational use only. If used for permanent living, possible premature wear and tear will not be covered by this limited warranty.
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This warranty is only applicable for personal use of the caravan. Any commercial use or rental hire will void any warranty of your caravan.
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XTOUR Caravans is not liable for any expenses incurred by the customer in making a claim or complying with the obligations under this warranty. These expenses include any fees for maintenance, service, towing charges, travelling time, accommodation fees (in case of the caravan being required for more than one day for the repairs), etc., which may be required for the repairer to perform warranty repairs.
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XTOUR Caravans reserves the right to replace any defective part of the caravan with parts/components of similar quality, grade and composition where an identical part/component is not available.
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Different suppliers supply some of the materials and components used in XTOUR Caravans. Their individual manufacturer’s warranty will separately cover those materials and components. The warranty period of the same will depend on their warranty terms and conditions.
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The customer must make the caravan available to XTOUR Caravans or to our dealers to carry out inspections for all issues concerning this warranty. If such checks find no defects in the caravan, the customer may become liable for the labour cost incurred.
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All plumbing defaults will be submitted to our subcontractors. Their warranty is valid for 12 months from the date of the original purchase.
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In order to claim any warranties from XTOUR Caravans, the proof of purchase, full details of the defect with relevant pictures and your maintenance records should be provided with your claim. (In many occasions your dealer would do these on your behalf)
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When a fault becomes apparent, the customer should immediately notify the dealer or manufacturer direct.
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Damage due to continued usage or towing after any defect has been reported will void your warranty.
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We will assist you in making claims with suppliers. However, claims for items suppliers have rejected (such as appliances, equipment and materials) cannot be recovered from XTOUR Caravans.
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Any possible damages occurring by exceeding the maximum ATM, as indicated on your VIN plate, will not be warranted.
WHAT IS NOT INCLUDED IN OUR WARRANTY
Our warranty does not cover routine maintenance and services that your caravan requires. These include greasing the wheel bearings, tightening wheel nuts, cleaning of the air conditioner and water pumps. Any failure which could occur due to poor maintenance will not be covered under warranty.
The bedding items (mattress, duvet covers, cushions) are not warranted for tears, softening or soiling. Other fabric items such as awning, sofa covers, window screenings, curtains are also not warranted for tears, punctures and shrinkage. Any of the above will only be covered under warranty for defective workmanship and material.
Any damages caused to benchtops such as chips, cracks and the deterioration of sealant over time, is also not covered.
Misuse of a component and failure of any component due to normal wear and tear or resulting from natural causes will not be warranted.
This warranty will not cover any damage resulting from the installation or fitting of options or accessories after the caravan has left the manufacturing premises.
Defects or damage that could occur due to submersion in water, including flooding, creek crossings and similar, will not be warranted.
Any damage resulting from environmental conditions such as acid rain, airborne fallout (chemicals, tree sap), stones, salt, rust, sand, road hazards, hail, wind storm, lightning, floods, and similar, cannot be claimed under this warranty.
Non-use of correct towing equipment which could damage the caravan is not covered under this warranty. Please use the specified towing equipment.
This limited warranty will not be applicable if the alleged defect of the caravan is within acceptable industry variances.
Accidental damage is not covered under this warranty.
FOR THE XTOUR CARAVANS CUSTOMER
As a new owner of a XTOUR Caravan, there are a few things you need to know.
You must ensure that your caravan has had the periodic services and maintenance checks and that all services are up to date. This will help prevent any conditions arising from neglect that are not covered by the warranty given by XTOUR Caravans.
Bringing your caravan to the dealer or any authorised service centre may help you identify any defects in your caravan which you may not have noticed. Early identification of defects could help you get them rectified during the warranty period.
We advise you to contact your dealer if you come across any issue with your caravan.
Unauthorised third party repairs or advise will not be recognised and may void warranty.
